At www.shell.com/chemicals, we respect the privacy of everyone who visits our site and we do our utmost to protect your privacy and the data you disclose to us. Shell Chemicals Limited controls the personal data collected on this site, this being the Shell company that is responsible for www.shell.com/chemicals.
The following is our Privacy Policy. This is to help you understand how we collect and use the information you give to us.
Collection of information
We collect and use personal information (this may include your name and email) in order to:
- customise your experience of www.shell.com/chemicals
- process feedback and information submitted by you
- administer or otherwise carry out our obligations in relation to any agreement you have with us
- anticipate and resolve problems with any goods or services supplied to you by us
- create products or services that may meet your needs.
We also collect personal details when you enter into a competition, respond to surveys or promotional offers on our web site. We will use this information in order to administer the competition, survey or promotion or notify the winners accordingly and we may use such information as set out below.
In the course of this processing, we may need to transfer your personal information to countries outside the European Economic Area ("the EEA"). Please contact us at chemweb@shell.com if you wish to know details of the countries involved.
We will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime). You will be treated as having given your permission for disclosures referred to in this policy.
Providing you with the best service
It is very important to us that we provide you with the highest level of service. In order to help us do this, we may use the information you supply to us (including any information which you supply to us in connection with a competition or promotion) for:
- market research and tracking of sales data
- giving the information to other Shell offices and companies with whom we conduct business, which may be located outside the EEA, to enable them to send you information which may be of interest to you.
If you want at any time to have your personal data erased from www.shell.com/chemicals, you can do so by contacting us at chemweb@shell.com
Newsletter and press releases
If you have asked to receive our free newsletter and/or press releases, we will use your email address in order to send these to you. If at any time you wish to cancel your subscription to either you can do so by changing your personal profile by clicking here
Non-personal information
We may automatically collect non-personal information about you such as the type of internet browsers you use or the web site from which you linked to our site. You cannot be identified from this information and it is only used to assist us in providing an effective service on this web site. We may from time to time supply the owners or operators of third party web sites that link to our site with information about the number of users using the link. You cannot be identified from this information.
Information placed on your computer
We may store some information (commonly known as a "cookie") on your computer when you look at our site. This information helps your use of our web site and ensures that you do not need to re-enter your details every time you visit us. You can erase or block this information by changing the settings on your computer (usually within the Internet browser and operating system like the Internet Explorer and Windows). Please refer to the respective help screens or manuals.
Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review or update the details you have supplied us with, please go to Edit your profile to review subscriber details for the Newsletters and Press Releases.
Security
We have implemented technology and policies with the objective of protecting your personal information from unauthorised access and improper use and will update these measures as new technology becomes available.
Access to any personal details you provide are protected by your passwords. Please do not give your passwords to anyone else. You are responsible for keeping your password secret. We recommend that you should not ask www.shell.com/chemicals to remember your user name or password on a computer which can be accessed by others.
Third parties
We cannot be responsible for the privacy policies and practices of owners or operators of other web sites even if you access them using links from our web site and recommend that you check the policy of each site you visit.
In addition, if you linked to our web site from a third party web site, we cannot be responsible for the privacy policies and practices of the owners or operators of the third party web site from which you linked to our web site and recommend that you check the policy of that third party web site and contact the owner or operator of such web site if you have any concerns or questions.
Contacting us
You can contact us at any time through: our contact us page By e-mail: chemweb@shell.com
