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Our customer promise

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Experienced team, personal service
The NEODOL for Personal Care team sets out to provide one-to-one service and to focus on individual customer needs. Our technical experts can draw on their own experience in offering formulary advice, while our commercial staff can step in to provide essential samples or help to optimise supply chains.

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Value through versatile products
NEODOL for Personal Care alcohols and ethoxylates may be used in a variety of end use applications, ranging from shampoos to moisturisers. Formulators have the flexibility of using the same NEODOL ingredient in several products, thus simplifying handling time and cost.

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Global supply capability
NEODOL for Personal Care alcohols and ethoxylates are manufactured to global specifications at Shell’s network of plants in the UK, US and Asia Pacific. All locations have internal sources for the ingredients needed to produce NEODOL products, helping ensure reliability and consistency. Shell’s flexible distribution capabilities allow products to be shipped to alternate locations.

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A good steward of the environment
Shell Chemicals have a strong focus on Product Stewardship and are committed to setting and achieving high standards in health, safety and environment (HSE) management. Commercial and technical teams work independently and with industry groups to continually test and evaluate products, and information is shared with customers and the industry on HSE matters.


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