User guide

A comprehensive User Guide, available in multiple languages, provides step-by-step instructions and helpful tips for accessing information and carrying out key tasks in the Customer Lounge.

Download the User Guide as a PDF document (you will need Adobe Acrobat 5 or higher) by right-clicking on the relevant link and selecting 'save as target'. You can then open the document from your own computer.

• English version (PDF opens in a new window) (4Mb)
• French version (PDF opens in a new window) (4Mb)
• German version (PDF opens in a new window) (4Mb)
• Chinese version (PDF opens in a new window) (4Mb)
• Japanese version (PDF opens in a new window) (4Mb)
• Thai version (PDF opens in a new window) (4Mb)

Quick Reference Guide

For a concise overview of Customer Lounge features and functionality download the Quick Reference Guide (PDF opens in a new window).