Managing your account FAQs

Q: A colleague wants to access the Customer Lounge. What should I do?

A: Use the "Request new user" feature in the "Contact us" link. This can be found in the Communications portlet on the "Home" tab. Enter the necessary information and submit for processing. A user name and password will be sent to the e-mail address provided.

Q: My contact details have changed. How should I advise Shell Chemicals?

A: You can update your contact details using the "My contacts" feature within "Communications" portlet on the "Home" tab. Use the "Update" feature to correct your contact information and submit.